# How Volvo Brings the In-Person Training Experience Online

Volvo transformed online learning by implementing Class, creating a more interactive and engaging experience that combines the connectivity of virtual learning with the best qualities of in-person training.

## VOLVO AT-A-GLANCE

- **500+** Virtual training options available
- **400** U.S. dealerships
- **145,000** Number of delivered trucks 2023

- Business
- Greensboro, NC
- 11,500 employees

## **The Challenge** Bringing the in-person experience to the online classroom

[Volvo Trucks North America](https://www.volvotrucks.us/) faced a significant challenge in transitioning its workforce training programs to a virtual environment. The team needed a solution to maintain the level of engagement and connection experienced in in-person training sessions. Virtual training initially presented barriers to interaction, leaving facilitators struggling to foster a sense of connection. Replicating the hands-on, collaborative nature of in-person training became a pressing priority.

> “Setting up virtual training was different because before I was face-to-face,” says Deitra Dobbins, System Sales Training and Solutions Manager. “The challenge was basically keeping trainees engaged because they’re sitting at home now, and they’ve got everything else around them going on.”

A sense of personal connection also proved elusive in virtual settings. Liz Smith, Aftermarket Training Manager, noted the additional challenges in engagement.

In order to make virtual training a success, Volvo needed a partner that could replicate the in-person experience and increase engagement in an online classroom environment.

## **The Solution** Embracing flexibility and increasing engagement

To address their challenges with connection and learner engagement, Volvo turned to Class. The platform, built on [Zoom](https://www.class.com/platforms/built-on-zoom/) and [Microsoft Teams](https://www.class.com/platforms/built-on-microsoft-teams/), adds robust features to enhance the training experience.

Liz noted, “Having features like being integrated with Zoom and Teams certainly makes Class feel more familiar.”

Scott Behe, Senior Manager of Operations, described Class as a more user-friendly experience.

Zana Abdullai, Learning Designer and Developer, highlighted Class’s ability to reintroduce elements of the in-person experience into virtual training.

> “What I love with Class is that you can almost bring in some of the activities that we normally do in in-person trainings.”

### Tools and Features

- **Whiteboards** to enable class participation

> “What I have been using with Class that I did not use with other systems is definitely the whiteboard,” says Deitra.

- **Interactive Playback**

> “Class Interactive Playback is very important, especially for system training.”

- **Customizable Surveys**

> “We’re able to use the survey tool where we can ask attendees about their experience.”

- **Standardized Course Templates**

> “Templates are very important to our team.”

## **The Result** A better learning experience with a more powerful platform

With Class, Volvo has been able to create a more connected and impactful virtual training experience for its workforce. The ability to integrate tools like polls and gamification has enriched the experience for both learners and facilitators.

Scott expressed the importance of maintaining connection in virtual training.

> “Class will allow us to be more flexible and agile in how we create our courses.”

With Class, Volvo is achieving:

- Increasing engagement with interactive tools
- Showing value with powerful analytics
- Embracing flexibility with built-in integrations and customer support